"Perhaps this should be the first book we all are obliged to read in 2018. Through tales of political politesse both harrowing and howlingly funny, Berman and Bernard, the social secretaries for the Bush and Obama administrations respectively, tell us all we need to know about etiquette — which translates very often into putting others first. Graciousness opens doors both professional and personal."
– Judith Newman, New York Times, December 1st, 2017
"A charming memoir about being a social secretary in the White House… Following their precepts will make you socially adept, which in turn will make you successful. The grace under pressure lessons here are legion… Whatever your political persuasion you will understand the meaning of ‘charm offensive.”
– Judith Newman, New York Times, December 21st, 2017
“Highly entertaining and highly useful.”
– Kirkus Reviews
“The authors weave practical advice . . . into entertaining behind-the-scenes moments from their careers. . . . the look behind the curtain at the rarely featured individuals who make the White House run smoothly provides a unique and rewarding insider’s view.”
– Publishers Weekly
“Excellent in terms of getting the ‘inside scoop’ on the White House and training oneself to deal with all kinds of people.”
– Library Journal, Starred Review
"Their twelve practices are insightful and awe-inspiring. From how to build confidence (hint: wearing the right outfit helps) to the power of humor (self-deprecation is best), it’s an equally satisfying listen for presidential voyeurs and for those seeking ways to be better at their jobs and in life."
– Amazon Audible, 'The January Books We’re Most Excited About'
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